Introduction
ALLTORC ("we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, and disclose personal information when you visit alltorcusa.com (the "Website"), submit an enquiry form, request a quote, place an order, or otherwise communicate with us.
By using the Website you agree to the practices described in this policy. If you do not agree, please do not use the Website.
Information We Collect
We collect information you give us directly and information collected automatically through your use of the Website.
Information You Provide
- Contact details such as name, company, email address, and phone number when you complete a contact, quote, or product enquiry form
- Job-related information such as bolt size, torque target, application notes, or project scope when you ask us to recommend or quote a tool
- Communication content when you email, call, or message us
- Payment and billing information when you place an order, processed through our payment processor and not stored on our servers
Information Collected Automatically
- Browsing data such as IP address, browser type, device type, pages viewed, and referral sources
- Cookies and similar technologies (see our Cookie Policy for the full breakdown)
- Aggregated analytics data via Google Analytics or equivalent platforms
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries, provide quotes, and process orders
- Manage rental, calibration, repair, and field service work
- Issue Certificates of Calibration and audit-trail documentation
- Send transactional communications such as order confirmations, shipping updates, and calibration recall reminders
- Improve the Website, our products, and our services
- Comply with legal obligations and protect our rights
- Send marketing communications where you have opted in (you can opt out at any time)
How We Share Information
We do not sell your personal information. We share it only as needed to deliver our services or comply with the law. Specifically, we may share information with:
- Service providers such as our shipping carriers, payment processors, calibration laboratories, and IT hosts, who process information on our behalf and are bound by confidentiality obligations
- Manufacturers when warranty, repair, or technical support requires their involvement
- Legal and regulatory authorities when required by law, court order, or to protect ALLTORC or its customers
- Successors in the event of a merger, acquisition, or sale of business assets
Your Rights
Depending on where you live, you may have rights over your personal information including the right to access, correct, delete, or restrict its processing.
California Residents (CCPA / CPRA)
If you are a California resident you have the right to:
- Know what personal information we have collected about you and how we use it
- Request deletion of personal information we have collected from you
- Correct inaccurate personal information we hold about you
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Be free from retaliation for exercising any of these rights
To exercise any of these rights, contact us at the address below. We will verify your identity before responding.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Calibration records and Certificates of Calibration are retained for the duration required by relevant industry standards (typically a minimum of seven years).
Security
We use reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children
The Website is intended for business users. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
Updates To This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of the page reflects the most recent change. Material changes will be highlighted on the Website.
Contact Us
For privacy questions, requests, or complaints contact us at:
ALLTORC
2150 N Lincoln St, Burbank, CA 91504
Email: privacy@alltorcusa.com
Phone: (818) 767-9600